Support
Found a bug, need a refund, or have a question? Email us at hello@rumora.io. Expect a reply within 24 hours.
Common questions
Delete your Rumora account
In-app: Open Rumora → Profile → Settings → Delete account → confirm. Your account is queued for deletion immediately.
By email: If you can't access the app, send a deletion request from the email address on your account to hello@rumora.io with the subject "Delete my account".
What gets deleted
- Your user profile (email, display name, OAuth identifiers)
- All topics you follow
- All flags and contributions you submitted
- Your push-notification device tokens
- Your entitlement / subscription mirror row
What is kept (and why)
- Anonymous, aggregated usage metrics (no identifiers) for product analytics
- Crash reports older than 90 days that have already been auto-purged from Sentry
Retention timeline
- Within 24 hours — your row is removed from the live database; the app immediately stops recognising you as a user
- Within 30 days — your data is purged from encrypted backups during the normal backup-rotation cycle
- After that, no identifiable data about you remains in our systems
One thing we cannot delete
If you bought a Rumora Pro subscription, your purchase record at Apple or Google is owned by them and is not affected by your Rumora account deletion. To cancel the subscription, see the next section.
How do I cancel my Pro subscription?
Subscriptions are billed by Apple or Google directly. Deleting your Rumora account does not auto-cancel an active subscription — cancel separately:
iOS: Settings → [your name] → Subscriptions → Rumora Pro → Cancel.
Android: Play Store → menu → Subscriptions → Rumora Pro → Cancel.
Other common questions
How do I report a wrong medal score?
Tap the rumour → "Why this medal?" → Flag. We review flagged scores weekly. You can also email us with details.
I want to be removed from your journalist scoreboard
Email hello@rumora.io with your byline and outlet. We'll review and respond within 7 days.
Can I host my own Rumora instance?
Not currently. Reach out if you're interested in an enterprise arrangement.